Alert based on response time of user possible?

[former_member244608]

Hello,

I'm just wondering if the following is possible in SAP (R/3, CRM, BW, etc...)

Lets say I have a user that is getting poor response times on occasion. Normally, I would run a trace in ST12 when they are having a problem. But what I'd really like to do is have the system watch said user, regardless of the transaction(s) they are running, and then, based on their response time, initiate a trace for that user for the duration of their problem and then send me an alert that a trace has been captured or is currently underway. Is this possible, whether through CCMS or some other function?

I ask this because oftentimes, when a specific user is having a problem, by the time I'm notified, 9 times out of 10 the problem has resolved itself and it is difficult to go back and see what happened.

Thanks,

Tom

[Former Member · Accepted solution]

Hi

It is possible through CCMS alert monitor. In RZ20 you have dialog user monitor in which you can monitor response time too.

http://help.sap.com/SAPHELP_NW04S/helpdata/EN/2c/abb2e7ff6311d194c000a0c93033f7/content.htm.

Refer above link to get email of CCMS

Thanks

Hetal

[Former Member]

Tom,

If you have a particular user experiencing a bad performance at particular time for a particular transaction, STAD can help you.

If there is a situation that most of the users were complaining at a particular time, you can use ST03N for that time interval at the time profile.

Neval

[Former Member]

Hello

See - http://help.sap.com/saphelp_sm32/helpdata/EN/d7/28cbcf6dfd455ca8257bf5939a7c48/content.htm

The system and business process monitoring (including interface monitoring) in the SAP Solution Manager, both use the Computing Center Management System (CCMS) (transaction RZ20) architecture.

Regards.