Customer Service Module

[Former Member]

Dear Friends,

I need to know the basic need for Customer Service module in SAP and at what points is it intergrated with SD.

Regards,

Harsh

[Former Member · Accepted solution]

Actually CS is used widely in service industries. as far as concerned with SD module, it takes care about the selling of the product. once we sold the product to customer, we need to take care of the service & maintenance of the product. in such a case, customer service comes into picture,

It is all abt creating the service order and executing the service order and settlement of that. Also it is closely integrated with PM, CO and PP module.

the following master datas are important in CS.

1) customer

2) Material (service)

3) Functional location

4) Equipment

5) Installment bases

6) work centres

7) Pricing conditions

😎 BOM

Reward if useful.

Edited by: kaleeswaran bhoopathy on Jan 21, 2008 6:24 PM