Service managemnt & Customer service

[Former Member]

Hi Experts,

First of all i should appreciate each one of the community for sharing their knowledge which is great help for the people like me. Here is one more question.

Is Service management and Customer service modules are same?

If so is there any standard PDF's just like in SD?

i appreciate if somebody could get me some documents related to the module.

Email: sapkrishna4@gmail.com

Thank you so much

Anil

[Former Member · Accepted solution]

Thanks warwick, I really appreciate you quick response.

is customer service and service management modules same?

Thank you

Anil

[Former Member · Accepted solution]

the same thing

[Former Member]

http://help.sap.com/saphelp_46c/helpdata/en/3c/abae15413911d1893d0000e8323c4f/frameset.htm

http://www.sap.com/solutions/sam/pdf/BWP_Service_Management.pdf

http://www50.sap.com/businessmaps/3714BAEB0F324C8696F1212B6693F660.htm