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Application Server cannot start after restart

Former Member
0 Kudos

Dear all,

I have a database cluster with SAP CI running on 2 servers(on SAN), plus 4 applications.

Today we have restarted all the servers, and found that only 1 server with database server and application server (w/CI) can start. All other applications servers cannot start, and in SAP Management Console, it does not show the SAP Instance.

Another problem is that the database cluster cannot move to another server, with error:

"initerrlog: Could not open error log file 'M:\Microsoft SQL Server\MSSQL.1\MSSQL\LOG\ERRORLOG'. Operating system error = 3(The system cannot find the path specified.)."

Can anyone provide any assistant? Many thanks!

Regards,

Daniel

Accepted Solutions (0)

Answers (1)

Answers (1)

former_member433984
Active Contributor
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1. what is written to dev_disp, dev_w0 for DI? are the SAP Services on DI starting?

2. are you able to move dsk M (SQL Server DB??) to another server while the DB resource is offline?

Former Member
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Dear Yaroslay Zorenko,

1. The display in SAP management console is blank after SAP Systems->

2. Yes, able to move to another server, but service of MSSQL Server cannot be started, Online Pending for a long time and then failed.

Regards,

Daniel

former_member433984
Active Contributor
0 Kudos

Hello Daniel,

1. are the SAP Services started? If not, are there any entries in application/event logs?

2. the same to SQL Server - any application/event log errors?

best regards,

Yaroslav

Former Member
0 Kudos

Hi Yaroslav,

In Application Server, Not started.

Log(1):

The description for Event ID ( 0 ) in Source ( SAP???_?? ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: SAP Service SAP???_?? has been stopped successfully..

Log(2):

The description for Event ID ( 0 ) in Source ( SAP???_?? ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Initialization failed. Service not started. [ntservmain.cpp 1269].

Log(3):

The description for Event ID ( 0 ) in Source ( SAP???_?? ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Cannot open Profile
sapgrp\sapmnt\PRD\SYS\profile\START_D21_sapapp1. (Error 53 ERROR_BAD_NETPATH: The network path was not found. ) [ntservstart.cpp 902].

For SQL Server(The one which Cluster cannot move group to):

Log(1):

The description for Event ID ( 35712 ) in Source ( SAPPRD_01 ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: , , , , , , , , , , r, e, c, v, 1, 0, 0, 5, 4, , , , , , , , , , , , , , , , , , , , N, i, I, R, e, a, d, r, e, c, v, , , , n, i, x, x, i, ., c, p, 4, 2, 4, 5, , , , , , , , , , , , , , , , , , , , , , , , , , , recv10054 NiIReadrecv nixxi.cp4245.

Log(2):

The description for Event ID ( 0 ) in Source ( SAP???_?? ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: SAP Service SAP???_?? has been stopped successfully..

Log(3):

The description for Event ID ( 0 ) in Source ( SAP???_?? ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Initialization failed. Service not started. [ntservmain.cpp 1269].

Log(4):

The description for Event ID ( 0 ) in Source ( SAP???_?? ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Cannot open Profile
sapgrp\sapmnt\PRD\SYS\profile\START_D20_sapdb2. (Error 53 ERROR_BAD_NETPATH: The network path was not found. ) [ntservstart.cpp 902].

Regards,

Daniel

former_member433984
Active Contributor
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Hi Daniel,

looks like there are troubles accessing sapmnt share in MSCS:


sapgrp\sapmnt\PRD\SYS\profile\START_D20_sapdb2. (Error 53 ERROR_BAD_NETPATH: The network path was not found. )

can you chak what happened to it? are SAP disk, SAPMNT, SAPLOC resources online in cluster? Can you access the share
sapgrp\sapmnt\PRD\SYS\profile while logged as PRDadm user on DI host?

best regards

Former Member
0 Kudos

Dear Yaroslav Zorenko,

Checked that the server MSCS was infected with virus, and we are trying to clean now.

Do you have any suggestion of anti-virus program, which does not affect SAP server?

Many thanks!

Regards,

Daniel