PortalLogin.jsp

[Former Member]

Greetings:

With a fresh installation of 11.5 on Windows 2003 server - the following url is throwing up 404. Essentially, we have an app that uses this url for client login to XMII by passing in the Illum.. login id and passwd in the URL

http://<servername>/Illuminator/PortalLogin.jsp.

Any pointers?

Thanks,

Prasanna.

Note-

Product Version: 11.5.2 b64

Plugin Version: Sun Microsystems Inc. 1.4.2_13

Edited by: Prasanna Joshi on Jan 18, 2008 8:05 PM

[Former Member]

Check Inetpub/wwwroot/Illuminator , based on the URL you've provided this is where the file should be.

May be the installation wasn't successful afterall.

[Former Member]

Installation is successful. Able to login using other URL .. e.g. ../Lighthammer .. and use the application

The file (PortalLogin.jsp) is there in the path. The webserver simply does not recognise .jsp files. For instance if I create a test.htm file in ...../Illuminator/ directory .. then the web server (IIS) displays it fine. But when I ask for PortalLogin.jsp .. it fails~

[Former Member]

In that case , do you think that ServletExec is added as an ISAPI Filter in IIS?I would say it probably is because you said installation is successful and you are able to access the xMII Menu .

What about IRPT files?Are they running ok?

Try stopping/starting the IIS service , if that helps.

[Former Member]

ServletExec - Web Service extension is enabled in IIS.

IRPTs are working fine (/Illuminator/menu.irpt).

IIS restart -- does not help either.

[jcgood25]

Does Menu.jsp work? The PortalLogin does do a client browser sniff process with redirects, perhaps this is not working?

[jcgood25]

This is also a fully case sensitive URL and sometime IE will be a bit freaky with remembered URLs.

[salvatore_castro]

Prasanna,

Make sure that the following accounts: "SYSTEM" & "IUSER_<MachineName>" have full control with inheritable permissions over the web root directory.

Also make sure that the "SYSTEM" account has full control with inheritable permissions over the Lighthammer directory.

Then restart the servlet exec service...

Hope this helps.

Sam

[Former Member]

/Illuminator/Menu.irpt .. works fine - displays the login page and then redirects to /Lighthammer/Menu.jsp

[Former Member]

Sam

Made sure that SYSTEM + IUSR_<MachineName> users have full control with inheritable permissions -- for all directories [inetpub, wwwroot, Illuminator, LighthammerCMS]

Also, restarted ServletExec + IIS

Still getting 404

Regards

Prasanna.

[salvatore_castro]

Prasanna,

Why Illuminator and LigthammerCMS? Should just be <driveletter>:\Lighthammer

Also make sure that the SYSTEM user has "Full Control" over the <driveletter>:\ServletExec AS\se-xMII\webapps\default directory as well

Could you please re-post the exact URL you are using in the browser (copy-paste)? Thanks.

Sam

Edited by: Salvatore Castro on Jan 18, 2008 2:12 PM

[Former Member]

Sam:

Here is the exact URL

http://usctap1365/Illuminator/PortalLogin.jsp

Btw, SYSTEM has full control over the ~
webapps\default directory

The only difference I observe in the new installation (as against previous installations that are working fine) is that we have IIS root (Inetpub) on C drive (c:\Inetpub\wwwroot) .. whereas Lighthammer directory is on a partitioned D drive .. would that create such a problem ?

Regards,

Prasanna.

[salvatore_castro]

Prasanna,

It could depending on if you just moved the directory or if you specified that location during the install. Although you would see other errors in the cms.log regarding this indicating that files were not found.

Try using the fully qualified URL to the xMII server like this:

http://usctap1365.domain.com/Illuminator/PortalLogin.jsp

My guess is that the security manager is getting confused about which security server to use since it probably can't resolve your machine on the DNS properly.

Sam

[jamie_cawley]

Verify that all of the paths in cmsconfig.xml which is located in

\ServletExec AS\se-xmii\webapps\default\default-app\WEB-INF\classes

are correct.

Regards,

Jamie

[Former Member]

Sam:

Cms.log .. dont see any errors. Also tried full qualified URL .. still the same problem

Not a DNS issue.. because if I create a test.html file in the same directory (where PortalLogin.jsp resides) .. then I am able to access it thru the URL

Apparantly, the redirection between IIS & Webapp is not happening (to handle JSPs)

Regards,

Prasanna.

[Former Member]

<?xml version="1.0" encoding="UTF-8"?>

<illum-config>

<license-file location="D:/Lighthammer/License/lhcms.lic"/>

<config-directory location="D:/Lighthammer"/>

<webroot-directory location="C:/Inetpub/wwwroot" />

<webapp-directory location="D:/ServletExec AS/se-xMII/webapps/default"/>

</illum-config>

The paths look good.

Regards,

Prasanna.

[salvatore_castro]

Prasanna,

Just as an FYI...the login page for xMII uses some fancy call backs between your client and the xMII security server. As a result if the URL and Security Server are not both fully qualified you may run into issues with these call backs. Please post this file:

<drive>:\Lighthammer\Illuminator\Conf\SystemConfig.xml

Or verify that the \system-config\cas-servers\server value is fully qualified as well. Thanks.

Sam

[Former Member]

Sam,

Made the change - "cas-servers\server " is now set to full qualified name

Still getting the same response..

2008-01-23 17:32:45 W3SVC1 54.50.201.86 GET /Illuminator/PortalLogin.jsp - 80 - 54.50.201.86 Mozilla/4.0(compatible;MSIE6.0;WindowsNT5.2;SV1;.NETCLR1.1.4322) 404 0 0

Guess, we have no other option but to reinstall xMII.. on C drive

Thanks for your inputs.

Regards,

Prasanna.

[salvatore_castro]

Prasanna,

Don't be too hasty....

Check the New Atlanta Logs....

C:\ServletExec AS\se-xMII\ServletExec.log

or

http://localhost/servletexec/admin

and login as "admin" and whatever password you specified during the install...then navigate on the left to the logs.

There should be an error in there.

Sam