METERIAL FOR REALTIME TICKETS IN SAP SD

[Former Member]

HI GURUS

PLS ANY BODY PROVIDE METERIAL FOR TICKETS IN SD.

AND ALSO SEND SOME REALTIME TICKETS AND POSSIBLE SOLUTIONS

PLS SEND ALL TO MY MAIL ID hari0703@gmail.com

thanks@advance

Hari

[former_member227476]

dear hari

all the posts here are nothing but issues only , pls gothough the issues in SDN

1. what is the impact of leaving customer pricing procedure & customer statistic group blank in customer master --> sales area data --> sales tab:

If Customer Pricing Procedure is left blank, Pricing will not be determined.

If customer statistic group is left blank, then data will not flow to standard reports.

2. Who maintains reconciliation account in customer master?

Ideally, reconciliation account is maintained by FI person, but if SD person is authorized & has the knowledge of which reconciliation account to be maintained, then even SD person can maintain the same.

3. Terms of payment appear in Company Code Data & sales Area Data. What is the impact of each? why is it not populated automatically, once it is maintained at either field?

Terms of payment from company code data is for reporting purpose & it is from sales area data that it flows to sales order.

It is a standard feature of SAP that it is not populated automatically if maintained at either of the field, but it is a must in sales area data & can be skipped in company code data.

4. Unable to select Sales Area for Customer Master Creation?

Most Probably either sales area is not defined or customization not done for common Sales Org & Common Distribution Channel. To maintain this configuration: SPRO --> Sales & Distribution --> Master Data --> Define Common Distribution Channels / Define Common Divisions

5. When we go through VA02, Payments term field should be display. So user not able to change any value?

ans. Using Screen exit u can solve it.

6. when we go through VA01, order type field as Required?

ans. using transaction variant(SHD0) you can solve it.

7. Creating new order reason?

ans. SPRO > SD > Sales> Sales doc. > Sales doc. header > define order reason

8. Adding a default sold to party in the sales order creation?

ans. Using field exit EXIT_SAPMV45A_002. You can solve it.

rewards if it helps

siva

[ranjeetrajendra_jain]

hi Hari

all of the threads here can be concidered as a real time ticket,

You have an issue and put it here and somebody solves it

there is no other rocket sience hiiden somewhere

regards

[Former Member]

Tickets in SD can be considered as the problems which the end user or the employee in the company face while working on R/3. Tickets usually occur during the implementation or after the implementation of the project.

There can be numerous problem which can occur in the production support and a person who is working in the support has to resolve those tickets in the limited duration, every ticket has the particular deadline alert so your responsibility is to finish it before that deadline.

Check the links below:

/message/3170166#3170166 [original link is broken]?

http://blogs.ittoolbox.com/sap/support/archives/introduction-to-sap-support-10712

http://www.michaelmanagement.com/forum/forum_posts.asp?TID=278

Rewared Points if useful.