Support Messages & Person Responsible not an employee

[Former Member]

Hi All,

I'm trying to set up a simplified Help Desk system using the Service Desk functionality in Solution Manager.

I have created all my Business Partners as role '000000 Business Partner (Gen)'.

When I try to record a Person Responsible against a message, the system tells me that the Business Partner 'Partner xxx (Person Responsible) is not an employee'

Is there a way around this without having to set up all these Business Partners as 'Employees'?

thanks

Paul

[raguraman_c · Accepted solution]

Hi,

[This|https://websmp203.sap-ag.de/~sapdownload/011000358700001197002005E/Addtional_Information.pdf] will solve your problem. Check BP section in the file.

Feel free to revert back.

--Ragu

[Former Member · Accepted solution]

Thanks Raju