Problems or Issues in Go Live & Support Phase

[Former Member]

Hello,

Can anyone help me with more description in Support Phase................ i have couple of questions.

What are the responsibilities in a Support Phase of a Implementation project faced by Support team?

What are the common issues / problems to which they provide support?

kindly help

thank u

[Former Member · Accepted solution]

is this SCM specifc support and what is the level of support.

you probably can get a book written as an answer on the couple of questions

suggest you take a look at the ASAP methodology - production support strategy

http://service.sap.com/asap

and look at the roadmap - phase 5

also there would be varouos support methodologies mentioned in various consulting company websites that might help you build your own

as for common issues/problems... totally depends on your support level

could start form BAU support to only high level trouble shooting...