service order process step by step

[Former Member]

dear friends,

pls explain service order process flow step by step

reg

eswar

[Former Member · Accepted solution]

eshwar chary

Create Service Material (MM01) with Material type DIEN (Service). Use Item catg. group LIES.

Configure all required configuration like Pricing determination, Account determination, Item catg. assignment to Sales doc. etc.

Create Order (Doc.OR), Create billing doc (VF01) with reference to Sales Doc.

Reward if use full.

Regards,

Srikanthraj

[Former Member]

hi Eshwar,

Create notification S1 thro t-code IW51, enter all mandatory fields

Click on Serv order tab in the notification

Enter order type as SM01 or SM02 ( not SM03, since it cannot be created directly and is only created thro sales order )

, Planning plant, Businuss Area and Main work center.

This would create the service order successfully,

Add operations and components to the service order in respective tabs

t-code MB1A is for goods issue and IW41 for operation confirmation.

Teco the order

Settlement can be done by KO88

[Former Member]

Service Order:

Short-term agreement between service provider and service recipient, in which one-time services are ordered by the service recipient and resource-related billing performed upon completion.

The service order is used to document service and customer service work. In particular, you can use the service order to:

Plan services specifically with regard to usage of material, utilities and personnel

Monitor the execution of services

Enter and settle the costs which arise from the services

The data for the service order is entered in the history and is important for evaluations and future planning.

You can also create a one-time customer in the order and transfer the data, for example, to the sales order.

A service order contains operations that describe the individual work steps. An operation can be divided into sub-operations for greater detail.

Spare materials and utilities, which are required for service work, can be planned in the operation.

The transaction codes for Service Order:

IW31 - Create order (SM01-service order type)

MB1A - Issue components to service order

IW41 - Confirm labour and material

IW32 - Complete the service order (Teco)

Regards.

[Former Member]

Hi,

Please give the scenario.

In PM/CS, the process flow is:

Create service order IW31, Issue the parts used (MB1A), Confirm the labour hours (IW41), and technically complete the order (IW32).

Prase

[Former Member]

i want create service order with reference to services notification, when i execuite the order it has to capture both replacement cost as well as labour cost. if any one knows pls tell me the process and configuration.

Reg

Eswar

[Former Member]

cmmcd

[Former Member]

bdbf

[Former Member]

Eswar,

There are some setting to be done in the PM area, for generating a specific service order type from a notification.

When you do a service order IW31, the charge of the components used will be captured in the service order from the material master. The labour will be captured from the activity type you are defining in the acitivity costing.

Prase