Exchange profile user id locked

[Former Member]

I was in the process of implementing OSS note 721548. This note deals with changing the XI service user passwords in your R/3 and j2ee system for XI 3.0. I had our administrators change the XISUPER password in the ABAP side using SU01. When going through the oss note process we can no longer get into the exchange profile.

I have logged on with the xisuper user id. The message we keep getting is:

User is locked. Please notify the person responsible

com.sap.rprof.dbprofiles.DBException

When we check in the R/3 side the xisuper user is not locked. We are not sure where to unlock this user. Any user id that I try it states that it is locked.

Any ideas?

Thanks,

Jim

[Former Member · Accepted solution]

Option 1: Use J2EE_ADMIN to logon http://<host>:5<sysnum>00/exchangeProfile

Option 2: Use J2EE_ADMIN to logon http://<host>:5<sysnum>00/useradmin and unlock XISUPER.

I do not think you need to restart the system, but it works sometimes.

regards

Shravan

[Former Member · Accepted solution]

Shravan,

Thanks for the links to the J2EE side. This is exactly what I was looking for. The restart of the system made it work.

Thanks again.

Jim

[MichalKrawczyk]

Hi Jim,

what happens when you log on to the ID or ID with XISUPER ?

I'm not sure if this will help but when installing XI

and creating XISUPER sap installtion guide says:

"4. You must restart the J2EE engine to transfer the user creation to the J2EE immediately."

so maybe you have to do it after the pass change too?

Regards,

michal

[Former Member]

It allows me to log on with the xisuper id in SAP XI box. It does not seem to be locked there. The restart seems to have helped.

Thanks.