Dear Ipsit,
These are some of the areas in telecom where SD is mostly used:
Lead and opportunity management – SAP solutions enable efficient management of the sales cycle in a transparent and measurable process, from the first customer contact to contract finalization – even in lengthy sales cycles such as corporate accounts.
Sales and order management – With SAP for Telecommunications, you can automate and coordinate order flow across various sales channels and fulfillment systems. The solutions allow you to take full control of the order with complete visibility through all fulfillment steps, and they help reduce manual processes for streamlined provisioning.
Contract and order management – With SAP solutions, you can efficiently manage the entire life cycle of a customer contract, encompassing all installed products and services. You can access all contract data for a comprehensive view of the details. The solutions enable your customers to place service change requests through various channels, including call centers or self-service – and allow you to make requested service and contract changes easily. Plus, the solutions help you leverage cross-sell and up-sell opportunities.
Customer field service management – SAP solutions support cost-effective management of the field workforce. Resource planners can schedule field service technicians for the most efficient performance of customer work orders with a clear overview of the current work-order processing status. Service technicians can use their handheld and mobile devices to receive all relevant information and instruction on service assignments to be planned, executed, and confirmed with the customer.
Billing – SAP solutions support pre-billing processes, such as mediation and event collection, as well as the rating and discounting of collected events and pre-bill aggregation. The solutions also enable the creation of convergent invoices, along with invoice presentment.
Invoicing and presentment – With SAP solutions, you can enhance existing billing systems with convergent invoicing capabilities. You can create a single invoice that includes all products and services, including those provided by third parties, such as fixed-line and wireless, pay TV, Internet access, equipment rental, hardware sales, installation, and maintenance. SAP for Telecommunications allows you to easily offer cross-service discounts or bundle product offers without adapting existing service billing systems. By combining electronic bill presentment and payment with the solutions' receivables and collections management capabilities, you can put self-service functions on the Web and cut the cost of paper invoices.
Hope this helps you.
Do award points if you found them useful.
Regards,
Rakesh
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