Creation of support message in SolMan without having user id in SolMan
Need your help in this issue.
I have solution manager configured to create a service desk message from satellite system.
We dont want everyone (Users from satellite system) to have an SOLMAN user id to create a service desk message. We want that the users from the satellite system create a support message seamlessley without touching the solution manager.
What roles and authorization do we need to assign to each users in satellite system to create a suppport message in solution manager ( without having User id in SOLMAN).
Any help is greatly appreciated.
Thanks in Advance.