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Creation of support message in SolMan without having user id in SolMan

Hi Everyone,

Need your help in this issue.

I have solution manager configured to create a service desk message from satellite system.

We dont want everyone (Users from satellite system) to have an SOLMAN user id to create a service desk message. We want that the users from the satellite system create a support message seamlessley without touching the solution manager.

What roles and authorization do we need to assign to each users in satellite system to create a suppport message in solution manager ( without having User id in SOLMAN).

Any help is greatly appreciated.

Thanks in Advance.

Former Member
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