TSW Ticketing Performance

[kishore_balakrishnan]

Seasons Greetings,

Has anyone wanted to log ticketing performance at CIP step/function level ?

Best Regards, Kishore.

[raja_ksravankumarreddy · Accepted solution]

Greetings Kishore,

I am not able to make out your requirement. Can you eloborate?

Do you want to log the processing time of each Junction Function Execution

during Ticket Actualization ?

[kishore_balakrishnan]

>

>

> Do you want to log the processing time of each Junction Function Execution

> during Ticket Actualization ?

Yes. this statistics needs to be reported in various ways: by TSYST, by LOCID, by date, by user etc. or any of these combinations

Why: Users complain about slow ticketing performance at month end or friday and IT needs to investigate whether it is a general slowness for all or only certain functions

We have implemented a solution by capturing the error log information at the end of ticketing in a z-table.

I want to see if other ticketing users have similar requirements and get something in the standard