Blank page for UME

[Former Member]

Hi All,

We are using WebAS 640 with which we are experiencing issues. It was working fine till yesterday and nothing had been changed so far.

But today, whenever we click on User Management Engine on the NWA page, it comes to a blank page.

Just to let you know, my other B2B sites are also showing some blank screens

Anything that needs to be checked for this? Please suggest.

Thanks

Vijay

[Former Member]

Hello Vijay,

Which account was getting locked.

Thanks,

Nitin

[Former Member]

Hi All,

This issue is resolved now. The issue is with the corresponding account getting locked.

I have unlocked the user account and it fixed.

Thanks

Vijay

[Former Member]

Vijay,

1.Try to access NWA using Hostname instead of ipaddress.

http://<hostname>:port/nwa.

2.Sometimes restart WAS solve the issue.

3.Checkout the default trace files and let me know.

(drive:\usr\sap\<sid>\<id>j2ee\cluster\server0\log)

Regards,

Karthick

[Former Member]

Hi Karthick,

Thanks for your instructions.

I am able to access the main page fine with hostname/ipaddress.

I couldn't find any errors in the Server logs.

Just to let you know, we are using the BBPCRM4.0 through a Middleware Server.

If i have to restart the WebAS, can I do it in CRM server with SMICM transaction or do i need to restart my ABAP engine of the CRM Server too?

Thanks

Vijay

[Former Member]

Vijay,

Restart the WebAS in CRM server with SMICM transaction.

Let me know if issue still persist.

Regards,

Karthick

[Former Member]

Hi Karthick,

I have restarted the WebAS server (ISA Middleware Server in our case), but the issue is still not resolved.

The issue is exploring now. The number of blank pages are increasing by time. We need to have this resolved asap.

Please help.

Thanks

Vijay

[Former Member]

Hi,

To resolve the problem,

Go into the Security Provider service of the Visual Administrator->Runtime tab->Policy Configurations tab->sap.com/com.sap.security.core.admin*useradmin->Select 'admin' from Security Roles.

In the field 'Run-As Indentity', there might be a user specified, which is not longer existing in the system or was not existing during the start of the service yet.

If this user does not exist, clear this entry and restart the UMEADMIN application. The 'Run-AS Indentity' will sometimes automatically be updated with the Administrator user and the application will work correctly

Hope this helps! If found helpful, assign points.

Regards

Srinivasan T