Sales Order Confirmation

[Former Member]

Experts,

We have to generate an automatic order confirmation sent to the customer in 2 hrs after sales order is received.

We are doing credit & availability check .

Will sales order confirmation (855) be generated even when there is a credit block or availability block on the order ?

Thanks,

Balaji

[Former Member · Accepted solution]

Balaji,

It really depends on the requirement you have assigned to the Output Type in the Output Determination Procedure. For example, the 002 'Order Confirmation' requirement checks that the sales document is complete and is not credit blocked. A requirement based on availability checking is much harder, as scheduling information is not available as standard to the Communications Structure when output determination runs during sales document create.

Cheers, Paul.

[Former Member · Accepted solution]

Paul,

Thanks for your reply.

We are doing EDI with customers.

Requirement from the customer side is that we should send them a sort of order confirmation after receiving a sales order with in 2 hrs.

If we configure the output to be generated automatically in txn VV11, does it override the checks and still send the order confirmation (855).

If its not possible , is there any other way to send some confirmation to customer about their order .

Thanks,

Balaji

[Former Member · Accepted solution]

In your Output Determination Procedure, you assign a requirement against your Output Type. If this requirement is not met, then it will not look at the Output Condition Records in VV11. If the requirement IS met, it will look for a valid record in VV11. Therefore in your requirement, you code all the prerequisites for sending the Order Confirmation.

To confirm, any requirement needs to be met, and there must also be a valid record in VV11, for your Order Confirmation to be automatically proposed. Adding the output manually does override any requirements though, you would see the message "Requirements are not checked with manual create".

Cheers, Paul.