on 12-11-2007 4:56 AM
Dear gurus,
can anyone explain the important topics that has to be covered under sap-customer service module.i am in confusion where to start and end.
Hi Divya,
Check out this link.
http://help.sap.com/saphelp_46c/helpdata/en/3c/abae15413911d1893d0000e8323c4f/frameset.htm
The important topics under SAP CS are
1) Installed Base Management.
2) Call Management
3) Warranties
4) Service Agreements
5) Resource Related Billing.
You will get more details about all these in the link above.
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Hai
customer service willhelp you getting the informstion and what need to be done
for example
you have a scenario where your sales activity you are going to register in your system and subsequently you want to create a notification ( here customer service is used)
2. you have gdelivered some goods to your customer but he has some issue on it and he wants to express his views , comments, problem , cause etc
there you can configured as
notification -> Return sales order -> return delivery -> credit
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<b>Hi
Pls make a small search in sdn there are no of posts on the issue</b>
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