<b>Hi
Make small search before posting the query there are tons of posts on the same issue</b>
Generally in support The ticket will be raised by the end user through Global help desk. er. So if we need to see that sales order means we need to go for production system,.
If we need to go for config changes, we need to do the config changes in client 'y' of the development system ( take a scenario that i have the land scape of development server with two clients like x, y and quality with client x and production with X) and transport it to the client X and do the testing. If every thing is Ok then transport it to the Qualitty server and test it. Here these testing documents in quality has to send to the enduser for his approval (UAT - User Acceptance Test). After getting the approval from the end user you can transport it to the production.
After that you need to close the Ticket in the ticketing tool.
Message was edited by:
SHESAGIRI.G
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