on 12-07-2007 12:15 PM
hi friends
whAT is the process of support project?
<b>Hi
Make small search before posting the query there are tons of posts on the same issue</b>
Salient Features In Support Project:
Providing support to the post implementation project
Resolving all user related issues
Creating reports using ABAP Queries as per the customer requirements
Creation of new sales offices in SAP system
Set up new sales areas
Creation of New Sales Order types, Delivery types and Billing Types for new Plant
Basic support on Sales activities related to sales order processing delivery and billing
Updating the number ranges during the year end
Providing training as per the users manual
Support Responsibilities:
Resolved SD related Tickets that are received from users.
Handled tickets within the agreed service level agreement.
User training - SD Module.
Reports have been created with Info-structures and ABAP queries as per requirements.
Made necessary configuration changes and tested whenever needed.
Developing systems to meet Customers Requirements.
Inter-department co-ordination for SAP related activities.
Updating & Monitoring of Master data in SAP.
Migrated data into SAP whenever needed from legacy system
To add more
1. Handle regular tickets
2. Need to develop new output types with the help of ABAPer
3. issues related to pricing / taxes etc
4. Do some config changes based on need ex: create new sales group/sales office/new doc type/ new condition type etc
5. Need to add some routines/requirements based on need
6. to add some anything new you have make a Functional specs
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Hi,
In support project,
We have concept called SLA(service level aggrement),based on this we have prority tickets from P1 to P5(this varies from client to client).
We have to monitor these tickects according to priority,the priority generally time bound as below
P1-2hrs
P2-4hrs
P3-8hrs
P4-48hrs
P5-enhancements
we have to resolve these incidents within stipulated time mentioned in SLA,if we cross these timeline then company have been fined from client.
Overall we have to support client business issues day to day.
Reward if it helpful.
Regards,
Chandra
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