Confirming alerts

[Former Member]

I now have alerts in production and my scenarios are very generic. I do not have specific namespace/interface names in my alert config and this works fine for us. The problem however is I have suppress multiple alerts turned on and therefore I get one alert per scenario until I confirm it.

If there is a different alert on a namespace/interface will I get another alert even if I do not confirm the other one?

Alerts go into Outlook and ALRTDISP show delivered status even though I read my alert in outlook. In Alert category, I have not check no external id...according to help, it this is unchecked, it created external alert ids so I can cofirm them remotely meaning outlook - is what I'm understandig.

How can I confirm my alerts as soon as I read them in Outlook. If that is not possible, how can I automatically confim once the message is delivered to outlook - would be ideal.

I do not see any data in ALRTPROC in all systems...not sure if that is good.

Any thoughts?

Pam

[Former Member]

Hi,

Reduce alert expiry time to 60min (ALRTCATDEF) and schedule Jobs to confirm/delete alerts using SM36. ABAP program name is: RSALERTPROC to delete alerts.

Regards,

Gourav

[Former Member]

Gourav,

I'm running some tests to understand this change.In the meantime, would I run into a situation wherein the alerts get created but at the same time, ALRTPROC runs in batch and deletes that alert....in such case, would I still get a copy in my outlook?

Thanks,

Pam