hi,
If your SD output configuration is set up correctly, an e-mail from SAP using medium 5 should go through just fine via SAP connect (transaction SCOT). When it works, the external recipient should receive an e-mail with a PDF attachment containing the form image, regardless of whether it has been created via SAP script or Smart Forms. Depending on your output determination settings, this even can happen in the background, without any interaction with the SAP front end (e.g. for invoices created automatically by a batch job).
Typically, a failed send will be flagged in the message control table (NAST), and this table should be monitored closely. However, there are many reasons why a document hasn't gone through, and this can be the case with both outgoing faxes and e-mails from SAP. The solution to both is the same: After identifying the failed document, re-send it manually by going inside it in change mode and repeating the appropriate output. If an obsolete customer e-mail address was the culprit, a customer master change would also be required, along with an audit of any docs recently created for this customer.
If any underlying data has changed since initial issuance, a re-sent document may not appear identical to the (failed) original. Sometimes, as when address info has been corrected, this can be a good thing. After all, the new document is more accurate than the old one.
In other cases, such as when pricing info has changed, it might be a cause for serious concern. There are several ways to deal with this concern:
1) Limit the types of changes allowed on certain docs after creation
2) Set up a doc image archive via Archive Link and re-issue output from there instead of from the current doc; or
3) For highly sensitive docs, consider a more secure delivery method.
you need to maintain the email address of the customer in the customer master and then need to configure the output type in the NACE transaction .and in the settings choose the medium as email.
CHAN
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