Service desk users and E-mail intergation

[Former Member]

Dear All,

We are using Service desk for project users to log issue messages. I would like to integrate Corporate e-mail service (MS exchange 2003) with Solution Manager so that users are notified my e-mail when new issue message is assigned to one user and when issue is updated.

Can any body guide me the process/configuration. I know the SCOT configuration and defining Mailserver name. Apart from that what are other configuration steps. We are using Solution Manager 4.0

Thanks,

Nick.

[Former Member]

Thanks for that Afi. My E-mail Integration is working after SCOT configuration. One thing I missed is mention of "domain" in scot as in " $$$.com"

Thanks for your help

[Former Member]

Hi Nick,

You are good to go. Beside Scot, you dont need to setup anyting else for email.

THanks,