Clicking END button in CRM IC WEB application,nothing happens

[Former Member]

Hi Experts,

I am facing the following problems with END button in CRM IC web application.( CRM 5.0 )

1.Nothing happens by clicking the END button

2.Sometimes the system will respond, if i click END button several

times

This things are happening not regularly. But most of the times the above things are happening.

Could anyone please suggest me why these things are happening and what is the necessary steps required to resolve this problem.

Please help....

Thanks and Regards,

Sudhansu

[Sigrid]

Hello,

If you have enhanced CRMCMP_IC_FRAME/HiddenView and you have implemented a SAP Note changing the standard view, compare both view layout and check if the JS coding is the same. As soon as a view is enhanced, the view layout is copied to the Z-BSP Application and needs to be adopted after SAP Note implementation - also see KBA 1918636.

Best Regards,
Sigrid

[Former Member]

Hi,

check out Thread: End Button Functionality in SAP CRM, IC Agent role

Maybe the following note helps: https://service.sap.com/sap/support/notes/1836437

Kind Regards

Alex

[Former Member]

Hi Sudhansu,

I didnt quite catch your question "End" button is basically to end the current confirmed BP and clear the current BP after saving, so agent can be ready to take next call.

When you say nothing happens are you referring that it is not clearing the confirmed BP.

regards

PK

[Former Member]

Hi Sudhansu,

Is there any even handler associated with the END button ?

Can you check the same ?

It would be great if you can give the scenario in which face these kind of issues.

Thanks & Regards,

Vinay