RETURN ORDER from SERVICE CONFIRMATION transaction
We are creating one service order for which follow up transaction is a service confirmation.
From the service confirmation transaction can we create a Return order as a follow-up transaction?
Here the scenario is
1. First service order is created with 5 line items
2. Based on the service order, Technician visits the customer place and done the service, but he used 3 parts only. In the service confirmation transaction these 3 items will be selected (which was created as follow up to the service order).
3. He has to return the 3 defective parts which he has replaced with the new parts. For this we want to create a return order as follow up to the service confirmation transaction.
Is it possible?
Points will be rewarded.
Thanks in advance