NW 7.0 SR2 Installation error - Configure UME phase

[Former Member]

Hello,

I am installing NW 7.0 SR2 on AIX 5.3 w/ Oracle 10.2.0.2 and have run into an error in the UME phase of the installation.

The errors I'm seeing in the sapinst.log and licenseinstaller.log are as follows:

WARNING 2007-11-29 13:16:34

Execution of the command "/usr/java14_64/bin/java -classpath /oracle/VRS/oradmp/sapinst_instdir/NW04S/SYSTEM/ORA/CENTRAL/AS/install/sharedlib/launcher.jar -Xmx256m -Xj9 com.sap.engine.offline.OfflineToolStart com.sap.engine.tools.offlinelikeyinst.InstallFirstTempLicense /usr/sap/VRS/SYS/global/security/lib/tools/iaik_jce.jar:/usr/sap/VRS/SYS/global/security/lib/tools/iaik_jsse.jar:/usr/sap/VRS/SYS/global/security/lib/tools/iaik_smime.jar:/usr/sap/VRS/SYS/global/security/lib/tools/iaik_ssl.jar:/usr/sap/VRS/SYS/global/security/lib/tools/w3c_http.jar:/oracle/VRS/oradmp/sapinst_instdir/NW04S/SYSTEM/ORA/CENTRAL/AS/install/lib:/oracle/VRS/oradmp/sapinst_instdir/NW04S/SYSTEM/ORA/CENTRAL/AS/install/sharedlib:/oracle/client/10x_64/instantclient/ojdbc14.jar /oracle/VRS/oradmp/sapinst_instdir/NW04S/SYSTEM/ORA/CENTRAL/AS/licenseinstaller.properties" finished with return code 13. Output:

PerfTimes : loadNativeLayer: loading jperflib failed. jperflib (Not found in java.library.path)

java.net.SocketException: Connection reset

at java.net.SocketInputStream.read(SocketInputStream.java:195)

at com.sap.engine.tools.offlinelikeyinst.MessageHeader.read(MessageHeader.java:322)

at com.sap.engine.tools.offlinelikeyinst.KeySystemImpl.getHwId(KeySystemImpl.java:127)

at com.sap.security.core.server.likey.Admin.<init>(Admin.java:535)

at com.sap.engine.tools.offlinelikeyinst.Installer.<init>(Installer.java:76)

at com.sap.engine.tools.offlinelikeyinst.InstallFirstTempLicense.start(InstallFirstTempLicense.java:91)

at com.sap.engine.tools.offlinelikeyinst.InstallFirstTempLicense.main(InstallFirstTempLicense.java:59)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:85)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:58)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:60)

at java.lang.reflect.Method.invoke(Method.java:391)

at com.sap.engine.offline.OfflineToolStart.main(OfflineToolStart.java:81)

Could not get the hardware key.

java.net.SocketException: There is no process to read data written to a pipe.

at java.net.SocketOutputStream.socketWrite(SocketOutputStream.java:113)

at java.net.SocketOutputStream.write(SocketOutputStream.java:157)

at com.sap.engine.tools.offlinelikeyinst.MessageHeader.write(MessageHeader.java:292)

at com.sap.engine.tools.offlinelikeyinst.KeySystemImpl.getDumpInfo(KeySystemImpl.java:215)

at com.sap.engine.tools.offlinelikeyinst.KeySystemImpl.getParams(KeySystemImpl.java:179)

at com.sap.engine.tools.offlinelikeyinst.KeySystemImpl.getSystemId(KeySystemImpl.java:158)

at com.sap.security.core.server.likey.Admin.<init>(Admin.java:540)

at com.sap.engine.tools.offlinelikeyinst.Installer.<init>(Installer.java:76)

at com.sap.engine.tools.offlinelikeyinst.InstallFirstTempLicense.start(InstallFirstTempLicense.java:91)

at com.sap.engine.tools.offlinelikeyinst.InstallFirstTempLicense.main(InstallFirstTempLicense.java:59)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:85)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:58)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:60)

at java.lang.reflect.Method.invoke(Method.java:391)

at com.sap.engine.offline.OfflineToolStart.main(OfflineToolStart.java:81)

Could not get the System ID (SID).

Can't install a temporary license key because the system ID is unknown.

ERROR 2007-11-29 13:16:34

CJS-20019 Error when installing temporary license.<br>DIAGNOSIS: External systems are not available.<br>SOLUTION: Check connection to DB and messaging service.

ERROR 2007-11-29 13:16:34

FCO-00011 The step installTempLicense with step key |NW_Onehost|ind|ind|ind|ind|0|0|NW_Onehost_System|ind|ind|ind|ind|1|0|NW_CI_Instance|ind|ind|ind|ind|11|0|NW_CI_Instance_Configure_Java|ind|ind|ind|ind|4|0|installTempLicense was executed with status ERROR .

It appears that the issue is related to the installers inability to install a temp license and that is cuased by the installer not being able to connect to the DB. I'm not sure where to look at this point.

I did try R3trans -d and received a bunch of error information, so that might be the right direction to be looking, but I'm not sure.

Anyone else ever experience this type of problem?

Thanks.

Matthew

[Former Member]

Thanks for your response, but I've already stopped the install, shutdown the database, rebooted the server, started the database, and then re-ran the NW sapinst, but am still having issues.

Matthew

[Former Member]

Please check the port 39xx using <b>netstat</b> and free this port and restart sapinst.

I hope this helps!!!

tamilboy

[Former Member]

Did you check your database? to see if it's running. Shutdown & restart the database and continue the install.

regards,

tamilboy