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CRM IDOC - Service Ticket

Hi friend,

This is my first time doing IDOC.

I have IDOC with legacy system to exchange CRM Service Ticket of a particular transaction type.

Outbound process make sense because I will code in ORDER_SAVE BAdi to generate outbound message.

Inbound process seems weird to me, how do I know that there is one incoming IDOC - can give me some idea please?

Thank you,


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