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CRM 5.0 - IC WebClient - BP Create - Mobile Phone Number

Hi Gurus

We're experiencing an issue when adding and maintaining BP through the Webclient.

In Transaction BP when adding or maintaining a BP it is possible to populate the Mobile Phone number specifically.

In the Webclient, there is no area where this is possible, in the BP Create BSP you can add a singular Telephone, Fax and Email (Which is fine). In the More Fields BSP, there is space to add multiple Telephone, Fax & Email details for a BP.

There is nowhere within either BSP to add a specific Mobile Number. You can of course add the Mobile to the Telephone number how ever should we want to sms a customer we have to then filter through Telephone number to identify which are Mobile and which are not.

Has anyone experienced a similar problem and how did you overcome this.

Maximum points for the right answer.

Many Thanks

Panduranga

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Former Member
replied

Panduranga,

The fields:

DFT_RECEIV and

R3_USER are the mobile indicators in ADR2.

DFT_RECEIV marks the phone as SMS compatible which then creates a communication type of PAG

R3_USER with values of 2 or 3 indicate a mobile phone.

'2' - not standard mobile phone

'3' - is standard mobile phone.

If you can extend the bol layer to maintain those fields, then you can do what you want to achieve

Good luck,

Stephen

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