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How to get the full text

Hi ,

I am raising this question again .We are creating message request using Help-> Create Support message .Short text which we are giving on the screen is not captured fully i.e we are able to give 55 characters but what is being fetched in the report(transaction crm_dno_monitor) is only 40 characters .How can I get all 55 characters .As Anand pointed out tht we have to use values in table BCOS_PROT.But all the values are not coming in that table .Could any one tell , why is this happening that values of text are coming for some request no while its not not comingt for other request no .



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