Skip to Content

Archived discussions are read-only. Learn more about SAP Q&A

Customizing for feedback functionality missing - Support Message creation

Hi,

I am getting the error "Customizing for feedback functionality missing" when I try to create a support message from satellite system. Help ->Create support message.

Within the solution manager the functionality is working fine.

I have also maintained the table entry in BCOS_CUST through SM30

The values maintained are

OSS_MSG W SM_SM1CLNT100_BACK CUST620 1.0

Also the authorizations SAP_SUPPDESK_CREATE and SAP_SV_FDB_NOTIF_BC_ADMIN were assigned to back RFC user.

Is there any other settings to be done. Other forum threads on the same topic is not helping me in getting this solved.We are using SOLMAN 4.0.

Helpful answers will be rewarded.

Regards,

J.Prabananth

Former Member
Not what you were looking for? View more on this topic or Ask a question