on 11-27-2007 6:19 AM
Hi,
I am installing SAP Netweaver CE 7.1 SP3 on Windows XP Pro. The installation proceeds mormally till Step 26 but at Step 26 while creating and startiong SAPStartSrv an error is thrown that the Service can not be started in 40 seconds.
If I retry the installation it is terminated with some errors.
The service sapstartsrv can be seen in the task manager up and running.
Please reply ASAP.
I am providing here the error logs:
TRACE 2007-11-23 16:56:02.161
NWProfiles(CE1.SCS01)._getProfile(START) done
TRACE 2007-11-23 16:56:02.161
NWProfiles(CE1.SCS01).getStartProfile() done
TRACE 2007-11-23 16:56:02.161
NWInstance.getStartProfilePath(true)
TRACE 2007-11-23 16:56:02.161
NWInstance.getStartProfileName()
TRACE 2007-11-23 16:56:02.161
NWInstance.getStartProfileName() done: CE1_SCS01_AGRD50051628A
TRACE 2007-11-23 16:56:02.161
NWInstance.getDirProfile()
TRACE 2007-11-23 16:56:02.161
NW.getDirProfile(false)
TRACE 2007-11-23 16:56:02.161
NW.getDirProfile() done: C:/usr/sap/CE1/SYS/profile
TRACE 2007-11-23 16:56:02.161
NWInstance.getDirProfile() done: C:/usr/sap/CE1/SYS/profile
TRACE 2007-11-23 16:56:02.176
NWInstance.getStartProfilePath() done: C:/usr/sap/CE1/SYS/profile/CE1_SCS01_AGRD50051628A
TRACE 2007-11-23 16:56:02.176
NWProfiles(CE1.SCS01).getPersistentDefaultProfile()
TRACE 2007-11-23 16:56:02.176
NW.getPersistentDefaultProfile()
TRACE 2007-11-23 16:56:02.207
NW.isUnicode(true)
TRACE 2007-11-23 16:56:02.207
NW.isUnicode() done: true
TRACE 2007-11-23 16:56:02.207
NW.getPersistentDefaultProfile() done
TRACE 2007-11-23 16:56:02.207
NWProfiles(CE1.SCS01).getPersistentDefaultProfile() done
TRACE 2007-11-23 16:56:02.207
NWProfiles(CE1.SCS01)._getPersistentProfile(INSTANCE) done
TRACE 2007-11-23 16:56:02.254
NWInstance.isAlwaysUnicode()
TRACE 2007-11-23 16:56:02.254
NWInstance.isAlwaysUnicode(SCS)
TRACE 2007-11-23 16:56:02.254
NWInstance.isAlwaysUnicode() done: true
TRACE 2007-11-23 16:56:02.254
NWInstance.isAlwaysUnicode() done: true
TRACE 2007-11-23 16:56:02.254
NWProfiles(CE1.SCS01)._getProfile(INSTANCE) done
TRACE 2007-11-23 16:56:02.254
NWProfiles(CE1.SCS01).getProfile() done
TRACE 2007-11-23 16:56:02.317
NWInstance.getSAPLocExeDir() done: C:/usr/sap/CE1/SYS/exe/uc/NTI386
TRACE 2007-11-23 16:56:02.317
NWInstanceInstall.createServiceWindows(): going to run <C:\usr\sap\CE1\SYS\exe\uc\NTI386\sapstartsrv.exe -stdin> with input <-r -q -p C:\usr\sap\CE1\SYS\profile\CE1_SCS01_AGRD50051628A -s CE1 -n 01 -U "NT Authority\LocalService" -P "XXXXXX" -e SAP_ALL\I047488>
TRACE 2007-11-23 16:56:02.317
lognode: undefined, append: false
INFO 2007-11-23 16:56:02.348 [synxcpath.cpp:815]
CSyPath::createFile() lib=syslib module=syslib
Creating file C:\ProgramFiles\sapinst_instdir\CE71_DEV_ADA\INSTALL\sapstartsrv.exe.log.
TRACE 2007-11-23 16:56:02.348 [synxcchapp.cpp:264]
CSyChildApplicationImpl::doStart() lib=syslib module=syslib
Going to call CreateProcess/CreateProcessAsUser for 'C:\usr\sap\CE1\SYS\exe\uc\NTI386\sapstartsrv.exe' now.
TRACE 2007-11-23 16:56:02.348 [synxcchapp.cpp:560]
CSyChildApplicationImpl::doStart() lib=syslib module=syslib
Trying to start C:\usr\sap\CE1\SYS\exe\uc\NTI386\sapstartsrv.exe using CreateProcess(NULL, <command line for executable C:\usr\sap\CE1\SYS\exe\uc\NTI386\sapstartsrv.exe, NULL, NULL, TRUE, 0x420, NULL, NULL, &StartupInfo, &ProcessInfo)
TRACE 2007-11-23 16:56:02.535 [synxcchapp.cpp:638]
CSyChildApplicationImpl::doStart() lib=syslib module=syslib
A child process has been started. Pid = 2480. Executable name: C:\usr\sap\CE1\SYS\exe\uc\NTI386\sapstartsrv.exe
INFO 2007-11-23 16:56:02.535
CJSlibModule::writeInfo_impl()
Output of C:\usr\sap\CE1\SYS\exe\uc\NTI386\sapstartsrv.exe -stdin is written to the logfile sapstartsrv.exe.log.
TRACE 2007-11-23 16:56:45.170 [synxcpipe.cpp:195]
CSyStdOutErrPipe::onUnderflow(void * buf, int maxBytes, int timeout)
lib=syslib module=syslib
Syslib info about system call. OS message 109 (The pipe has been ended.
) after execution of system call 'ReadFile' with parameter ((read end of child process output pipe)), line (403) in file (synxcpipe.cpp).
WARNING 2007-11-23 16:56:45.170
CJSlibModule::writeWarning_impl()
Execution of the command "C:\usr\sap\CE1\SYS\exe\uc\NTI386\sapstartsrv.exe -stdin" finished with return code -1. Output:
Service not started within 40 seconds.
TRACE 2007-11-23 16:56:45.170
NWInstance.getSAPLocExeDir()
TRACE 2007-11-23 16:56:45.170
NWInstance.getProfiles()
TRACE 2007-11-23 16:56:45.170
NWInstance.getProfiles(): profiles object exists
TRACE 2007-11-23 16:56:45.170
NWInstance.getProfiles() done
TRACE 2007-11-23 16:56:45.170
NWProfiles(CE1.SCS01).getProfile()
TRACE 2007-11-23 16:56:45.170
NWProfiles(CE1.SCS01)._getProfile(INSTANCE)
TRACE 2007-11-23 16:56:45.170
NWProfiles(CE1.SCS01).getPersistentDefaultProfile()
TRACE 2007-11-23 16:56:45.170
NW.getPersistentDefaultProfile()
TRACE 2007-11-23 16:56:45.186
NW.isUnicode(true)
TRACE 2007-11-23 16:56:45.186
NW.isUnicode() done: true
TRACE 2007-11-23 16:56:45.186
NW.getPersistentDefaultProfile() done
TRACE 2007-11-23 16:56:45.186
NWProfiles(CE1.SCS01).getPersistentDefaultProfile() done
TRACE 2007-11-23 16:56:45.201
NWProfiles(CE1.SCS01)._getPersistentProfile(INSTANCE)
TRACE 2007-11-23 16:56:45.217
NWProfiles(CE1.SCS01).getPersistentDefaultProfile()
TRACE 2007-11-23 16:56:45.217
NW.getPersistentDefaultProfile()
TRACE 2007-11-23 16:56:45.232
NW.isUnicode(true)
TRACE 2007-11-23 16:56:45.232
NW.isUnicode() done: true
TRACE 2007-11-23 16:56:45.232
NW.getPersistentDefaultProfile() done
TRACE 2007-11-23 16:56:45.232
NWProfiles(CE1.SCS01).getPersistentDefaultProfile() done
TRACE 2007-11-23 16:56:45.232
NWProfiles(CE1.SCS01)._getPersistentProfile(INSTANCE) done
TRACE 2007-11-23 16:56:45.264
NWInstance.isAlwaysUnicode()
TRACE 2007-11-23 16:56:45.264
NWInstance.isAlwaysUnicode(SCS)
TRACE 2007-11-23 16:56:45.264
NWInstance.isAlwaysUnicode() done: true
TRACE 2007-11-23 16:56:45.264
NWInstance.isAlwaysUnicode() done: true
TRACE 2007-11-23 16:56:45.264
NWProfiles(CE1.SCS01)._getProfile(INSTANCE) done
TRACE 2007-11-23 16:56:45.264
NWProfiles(CE1.SCS01).getProfile() done
TRACE 2007-11-23 16:56:45.326
NWInstance.getSAPLocExeDir() done: C:/usr/sap/CE1/SYS/exe/uc/NTI386
WARNING[E] 2007-11-23 16:56:45.326
CJSlibModule::writeError_impl()
MOS-01011 'C:/usr/sap/CE1/SYS/exe/uc/NTI386/sapstartsrv.exe' returned with '-1'.
TRACE 2007-11-23 16:56:45.326 [iaxxejsbas.hpp:408]
handleException<ESAPinstJSError>()
Converting exception into JS Exception EJSException.
TRACE 2007-11-23 16:56:45.326
Function setMessageIdOfExceptionMessage: osmod.applicationReturn
WARNING[E] 2007-11-23 16:56:45.326
CJSlibModule::writeError_impl()
MOS-01011 'C:/usr/sap/CE1/SYS/exe/uc/NTI386/sapstartsrv.exe' returned with '-1'.
TRACE 2007-11-23 16:56:45.326 [iaxxejsbas.hpp:483]
EJS_Base::dispatchFunctionCall()
JS Callback has thrown unknown exception. Rethrowing.
ERROR 2007-11-23 16:56:45.357 [sixxcstepexecute.cpp:891]
FCO-00011 The step createService with step key |CE_DevSystem_App|ind|ind|ind|ind|0|0|NW_Onehost_System|ind|ind|ind|ind|2|0|NW_CI_Instance|ind|ind|ind|ind|11|0|NW_Instance|ind|ind|ind|ind|1|0|createService was executed with status ERROR .
TRACE 2007-11-23 16:56:45.373 [iaxxgenimp.cpp:761]
CGuiEngineImp::showMessageBox
<html> <head> </head> <body> <p> An error occurred while processing service SAP NetWeaver CE Developer Edition > SAP NetWeaver CE Development System. You may now </p> <ul> <li> choose <i>Retry</i> to repeat the current step. </li> <li> choose <i>View Log</i> to get more information about the error. </li> <li> stop the task and continue with it later. </li> </ul> <p> Log files are written to C:\Program Files/sapinst_instdir/CE71_DEV_ADA/INSTALL. </p> </body></html>
TRACE 2007-11-23 16:56:45.373 [iaxxgenimp.cpp:1257]
CGuiEngineImp::acceptAnswerForBlockingRequest
waiting for an answer from gui
INFO 2007-11-23 17:15:43.180 [sixxcstepexecute.cpp:936]
An error occured and the user decided to retry the current step: "|CE_DevSystem_App|ind|ind|ind|ind|0|0|NW_Onehost_System|ind|ind|ind|ind|2|0|NW_CI_Instance|ind|ind|ind|ind|11|0|NW_Instance|ind|ind|ind|ind|1|0|createService".
INFO 2007-11-23 17:15:43.196 [synxccuren.cpp:1016]
CSyCurrentProcessEnvironmentImpl::setWorkingDirectory(const CSyPath & C:/Program Files/sapinst_instdir/CE71_DEV_ADA/INSTALL)
lib=syslib module=syslib
Working directory changed to C:/Program Files/sapinst_instdir/CE71_DEV_ADA/INSTALL.
TRACE 2007-11-23 17:15:43.227 [syxxcfile.cpp:130]
CSyFileImpl::decideIfMoveCopyNode(const CopyMoveDestinationInfo & , ISyNode::CopyMoveMode_t 0x3, PSyNode &) const
lib=syslib module=syslib
Target node does not exists and (mode & ISyNode::MISSING) ==> I will copy/move.
TRACE 2007-11-23 17:15:43.243 [syxxcnode.cpp:441]
CSyNodeImpl::move(const CSyPath & C:/Program Files/sapinst_instdir/CE71_DEV_ADA/INSTALL/stepLogMessages.1.xml, ISyNode::CopyMoveMode_t 0x3)
lib=syslib module=syslib
Moved C:/Program Files/sapinst_instdir/CE71_DEV_ADA/INSTALL/stepLogMessages.xml to C:/Program Files/sapinst_instdir/CE71_DEV_ADA/INSTALL/stepLogMessages.1.xml
TRACE 2007-11-23 17:15:43.243 [sixxcstepexecute.cpp:795]
Execution of preprocess block of |CE_DevSystem_App|ind|ind|ind|ind|0|0|NW_Onehost_System|ind|ind|ind|ind|2|0|NW_CI_Instance|ind|ind|ind|ind|11|0|NW_Instance|ind|ind|ind|ind|1|0|createService returns TRUE.
TRACE 2007-11-23 17:15:43.258
Instantiating new NWUsageTypeBasic
TRACE 2007-11-23 17:15:43.258
NWUsageTypeBasic() done
TRACE 2007-11-23 17:15:43.258
Call block:NW_Instance_ind_ind_ind_ind
function:NW_Instance_ind_ind_ind_ind_SubComponentContainer_createService
is validator: false
TRACE 2007-11-23 17:15:43.274
NWInstance.byNumber(01, AGRD50051628A)
TRACE 2007-11-23 17:15:43.274
NWInstanceInstall.find(
function (instance) {
return instance.getNumber() == number && instance.getHostName().equals(host);
}
)
TRACE 2007-11-23 17:15:43.274
NWOption(collected).value()
TRACE 2007-11-23 17:15:43.274
NWOption(collected).value() done: true
TRACE 2007-11-23 17:15:43.274
NWInstanceInstall._fromRow()
TRACE 2007-11-23 17:15:43.274
NWDialogInstanceInstall()
TRACE 2007-11-23 17:15:43.274
NWJavaInstanceInstall()
TRACE 2007-11-23 17:15:43.274
NWJavaInstanceInstall() done
TRACE 2007-11-23 17:15:43.274
NWDialogInstance()
TRACE 2007-11-23 17:15:43.274
NWJavaInstance()
TRACE 2007-11-23 17:15:43.274
NWInstance(CE1/J00/AGRD50051628A)
TRACE 2007-11-23 17:15:43.274
NWInstance(CE1/J00/AGRD50051628A) done
TRACE 2007-11-23 17:15:43.274
NWJavaInstance() done
TRACE 2007-11-23 17:15:43.274
NWDialogInstance() done
TRACE 2007-11-23 17:15:43.274
NWInstanceInstall()
TRACE 2007-11-23 17:15:43.274
NWInstanceInstall() done
TRACE 2007-11-23 17:15:43.274
NWDialogInstanceInstall() done
TRACE 2007-11-23 17:15:43.274
NWInstanceInstall._fromRow() done
TRACE 2007-11-23 17:15:43.274
NWInstanceInstall._fromRow()
TRACE 2007-11-23 17:15:43.274
NWSCSInstanceInstall()
TRACE 2007-11-23 17:15:43.274
NWSCSInstance()
Hi manish,
Even i have tried this installation.But,i did not face any problem as such as you mentioned here.
BUt my combination was windows 2003/Maxdb.
But,i did hear,that there are some problems with XP machines.
Only solution,remove all older CE instances,and also remove older MAXDB traces.
I guess,MAXDB installation will be done as a part of CE installation.So,you need not re-do it again.
I guess,you are getting problem at the step" Install instnace basics"
Try the same with other OS,so that you can confirm with the issue.....
will send you the screen shots through mail.
reward points if helpful.............
Usharani
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Hi Manish,
can you please check in Event Viewer for any error messages, which seem related to the problem. Check especially in Application and System area.
Best regards,
Andrey
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Do you have XP professional?
Netweaver needs the advanced XP user management.
Make sure the service exists and start it manually from services.
try to start in command line: "C:\usr\sap\CE1\SYS\exe\uc\NTI386\sapstartsrv.exe -stdin"
make sure database CE1 is started.
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Hi,
Thanks for the reply.
I am using Windows XP Pro.
I am not able to start sapstartsrv
using command line: "C:\usr\sap\CE1\SYS\exe\uc\NTI386\sapstartsrv.exe -stdin"
as I am not sure about the parameters especially "NR".
And when I give a value "00" for NR and try to start the service its says "Service not started" and then "Service trying to be installed is marked for deletion"
Can you please provide me the exact proecdure and parameters for the same.
I have checked that the services SAPCE1_01, MaxDB : CE1, XServer and SAPDB WWW are started.
The service sapstartsrv.exe is not seen along with these services but it can be seen runnig using the Task Manager.
Manish
again, to be sure: Do you have to login into your Windows XP Pro with user AND password?
Otherwise installation of service cannot be done by SAP Inst, we dont support XP Pro with simple authentication due to my knowledge.
WRT to the services. Did you have an old CE system installed before? Service creation step in the above logfile failed.
Best is to deinstall everything completely, manually remove all services and SAPCE1 entries in the registry and install new.
For testing you can try to create services manually:
Instance 00:
sc create SAPCE1_00 binPath= "C:\usr\sap\CE1\SYS\exe\uc\NTI386\sapstartsrv.exe pf=C:/usr/sap/CE1/SYS/profile/CE1_SCS00_xxxxx" start= auto obj= "NT AUTHORITY\LocalService" password= abcd1234
Instance 01:
sc create SAPCE1_01 binPath= "C:\usr\sap\CE1\SYS\exe\uc\NTI386\sapstartsrv.exe pf=C:/usr/sap/CE1/SYS/profile/CE1_J01_xxxxxx" start= auto obj= "NT AUTHORITY\LocalService" password= abcd1234
Hi Oliver,
Thanks for the reply!
I have login into the system, using User Id and Password.
I have tried unsinstalling everything but the result remains the same.
Previously only one service SAPCE_01 was showing up in the services explorer. But when I tried the
Instance 00:
sc create SAPRKT_00 binPath= "C:\usr\sap\RKT\SYS\exe\uc\NTI386\sapstartsrv.exe pf=C:/usr/sap/RKT/SYS/profile/CE1_SCS00_xxxxx" start= auto obj= "NT AUTHORITY\LocalService" password= abcd1234
Instance 01:
another service SAPCE1_00 was created. But when I tried to retry the instlattio, the installation again stopped at the point while starting the service and when I tried to retry it terminted with the following error.
Please guide.
sapinst.exe - Application Error
-
The instruction at "0x00cbf040" referenced memory at "0x0072006d". The memory could not be "read".
Click on OK to terminate the program
Click on CANCEL to debug the program
Selfextractor error
-
iaextract.c:888: child has signaled an exec error. Keeping directory C:/DOCUME1/I047488/LOCALS1/Temp/sapinst_exe.1448.1196681060
-
OK
Manish
Hi,
please note, I changed the service SID to CE1 (was an old example with SID "RKT").
Anyway. The service has to be deinstalled, so SAPInst can install a new one. If you are able to create a service and you are ADMINISTRATOR , I dont know what the problem is, and why the installation stops here. you should try another SID like "CE2" and if it does not work then, you have some problem in your windows.
>
>
> Selfextractor error
> -
> iaextract.c:888: child has signaled an exec error. Keeping directory C:/DOCUME1/I047488/LOCALS1/Temp/sapinst_exe.1448.1196681060
>
> -
Hello,
i have the same error. We create a new Windows 2003 Server, but the error still exist. Do you found a solution?
Best regards,
Patrick
Hi All,
Thanks Everyone for your solutions!
I have found out the exact reason behind this problem. In this case at the 25 th Step the installer tries to ping to an unknown host , in ideal condiitons the control should return immeditely so that the installation can proceed , but due to some issue with the DNS server it was taking some time and thats why the installation was aborted. So you can set the System variable "NODNSSAPTRANSHOST = 1" to bypass your DNS settings.
Manish
>
> Sorry,
> this is a little bit tricky via forum. Could be anything or nothing.So I need the sapinst_dev.log
>
> I assume an XP Administrator error. Are you logged in as Admin?
> Please read also this suggestion first:
Hi Oliver,
thanks to the link! The changes in the control.xml files solves my issue. Now i have it running :-).
Best regards,
Patrick
Hi Manish,
i never faced any problem like this while installing CE SP3.
i have installed it for my colleagues also.
regarding the SapStartSrv.exe i need to check.
regards
Pankaj
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Hi Manish,
Can you check that you fully uninstall MaxDB for the installation to work properly.I have installed CE SP3 on Windows XP in my system and i did not get this dump.
Regards
Pankaj
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Hi Pankaj,
The MaxDB was installed during the installation only. The problem here is some related to the creation and startup of sapstartsrv.exe.
Did you face any problem while installing CE 7.1.
Can you tell me any steps through which I can change the status of SapStartSrv.exe service from Error to OK as the service is already up and running.
Manish
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