portal for IC
We are planning for the implementation of Interaction center with CRM.
1. Can anyone please give inputs of the best way making this feature web enabled?
2. Is it beneficial to use SAP Netweaver EP over Microsoft SharePoint Portal.
3. Can you please provide some information or guides to integrate the Portal with the Interaction center in crm.
4. Also can you please give information on the factors that need to be considered for implementing the portal technology from maintainence perspective.
Thanks for your help
Stephen Johannes replied
Depends on whether you have java or abap resources available. Personally you can do either and it really depend on your resources of your project. For reporting you should look at BI and the web reporting toolset, that integrates with the portal. You can create reports in BI and publish them on the EP.
I personally don't e-mail documents as most materials are publicly available either in the "wiki" or service.sap.com. It's not a good idea to put your e-mail address down in the forums as people can spam it.
You might also want to consider a subscription to CRM expert online. There are some excellent articles from a strategy based perspective regarding CRM and portal. The link for it is http://www.crmexpertonline.com. I don't work for them, but have a subscription and recommend the information contained there as a reference.