Urgent! MSS button missing in Portal for a Person

[Former Member]

Where do I begin investigating this?

Points will be awarded.

Thanks,

Regards,

Olekan

[Former Member · Accepted solution]

Hi Olekan,

Check whether the user has the portal roles(authorization) for MSS iviews.

U get the assistance from a Portal administrator.

Hope this helps you.

Regards,

Subbu.

[Former Member · Accepted solution]

Thanks subbu,

I've check the roles but everything seems to be in order.

Anymore suggestions?

[Former Member · Accepted solution]

Hi Olekan,

Check whether the Userid assigned to employee holds a chief position in Org structure (I think he should hold a chief position ).

Hope this helps you.

Regards,

Subbu.

[Former Member · Accepted solution]

Employee does not hold a chief position but i think this have no bearing on the missing MSS button as the employee have the button before.

[Former Member · Accepted solution]

Assign Self Universal Self services role in the portal and make sure that you have assigned right MSS service role in the portal to the user.