Skip to Content

Archived discussions are read-only. Learn more about SAP Q&A

How to get full text

Hi ,

We are creating message request using Help-> Create Support message .Short text which we are giving on the screen is not captured fully i.e we are able to give 55 characters but what is being fetched in the report(transaction crm_dno_monitor) is only 40 characters .How can I get all 55 characters .One option is to create a z logical database and change the field domain to 55 characters .But that is a very lengthy proceess because there are so many tables needs to be changed for achieving this .Is there any other option available for this .

Regards

Saurabh

Former Member
Former Member replied

Hey Saurabh,

Short Text is picked up from TABLE CRMD_ORDERADM_H in field description.

There the field length itself is 40...

So even if you change the LDB and increase the length, it would not serve your purpose...

What You need to do is look up values in table BCOS_PROT...

This field has the long text in 60 Char....

So you will to follow again the same process as i mentioned in this thread:

Want to include the Comments given by Sup[port team in report

ie Append structure and implement that BADI and then Look up table BCOS_PROT in Satellite or SOLMAN and get those values..

If tickets are logged in R3 Sytem, then you need to look up Table BCOS_prot in R3 system by establishing an RFC connection.....

If tickets are logged in SOLMAN Sytem, then you need to look up Table BCOS_prot in SOLMAN system by establishing an RFC connection.....

The logic is going to be complex, but is certainly Challenging...

let me know how it goes...

And Reward Points for usefull answer...

Regards,

Anand...

0 View this answer in context
Not what you were looking for? View more on this topic or Ask a question