How to add the activity report or program in CIC0 win client
Please kindly advise if I would like to add the new program or monitor activity report to display in t-code : CIC0 . Is it possible for the screen of agent.
Thank you and best regards,
As we said for the action box you can open it from the cic0 in another screen.
Then with the standard facsheet you can't do it, but if you want to develop it, should be no problem, but I think it's quite hard. Look in forum for facsheet modifications, and you'll have an idea, of what it can suppose.
Explain a bit more, why do they want this report? how are they going to use it? so I can give you other ways to arrive to the same point.