How to add the activity report or program in CIC0 win client

[Former Member]

Dear Sir,

Please kindly advise if I would like to add the new program or monitor activity report to display in t-code : CIC0 . Is it possible for the screen of agent.

Thank you and best regards,

Vimol

[Former Member · Accepted solution]

Hi Vimol,

As sussan says you should do it with the action Box. Follow these steps:

1- Trans: EEWFC0

2- Copy an existing configuration name or create a new one

3- Create a transaction with the BOR method, object type TSTC, Method Execute and in the Data flow you put the transaction

And you will be able to execute the monitor activity from CIC0.

TPT

If solved please rewards point.

[Former Member · Accepted solution]

Dear TPT,

So, we can not in the same screen of cic0,right?? Because user did not want to opened in the other pages.

Thank you and best regards,

Vimol

[Former Member · Accepted solution]

Hi Vimol,

As far as I know, you cannot open it in the CIC0. It' is not part of the Interaction Center, but part of the activity management.

Regards,

TPT

[Former Member · Accepted solution]

Dear Sir,

I know it is the different part, however, can we add it in Action box or in fact sheet to retrieve the data.

Thank you and best regards,

[Former Member · Accepted solution]

Hi Vimol,

As we said for the action box you can open it from the cic0 in another screen.

Then with the standard facsheet you can't do it, but if you want to develop it, should be no problem, but I think it's quite hard. Look in forum for facsheet modifications, and you'll have an idea, of what it can suppose.

Explain a bit more, why do they want this report? how are they going to use it? so I can give you other ways to arrive to the same point.

Regards,

TPT

[Former Member]

Hi,

Can't you do it with action box customizing?

Susana Messias