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Agent not resolved for rule 168(US Manger)

I am activating Travel request approval WF 20000050 in the event linkage is working properly ie the workflow is getting triggered and end in error . the technical logs shows that rule resolution to 00000168 to get the manager is not resolved (agent not resolved ) .

The task is general so there should be no conflicts in finding manager .

The HR consultants has created the org structure and it should work fine .

Please advice what could be the cause of it and does it has some thing to do with SWU3 some steps in” classify task as general “ were red ( now I have have executed it and is so green now )

Please throw some lights also on how can I test the rule .. 00000168 (if there is some error in HR config ) or do I need to some thing in PFAC


Object Type will be US.

Extended object ID:SAP Logon Id

Object type:US.

Hope this will help.



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