Skip to Content

Archived discussions are read-only. Learn more about SAP Q&A

Problem displaying


I have this issue: In EP's Knowledge Management, when attempting to open OpenOffice documents with the extensions *.odt and *.swx files, I will get a pop-up message asking me "do you want to open or save this file". In ths window, the filename becomes <filename>.ZIP instead of <filename>.ODT or <filename>.SWX!

This does not happen to Microsoft Office documents, that is when clicking on Word or Powerpoint documents, they open correctly in the browser.

I encountered this issue in Knowledge Management running in both EP6SP2 and EP7 as well, so this does not seem to be a portal issue.

In addition, this seems to be afflicting PCs with Open Office installed. In PCs without this software, the pop-up window correctly recognises the files as *.odt or *.swx files.

The odd thing is once the so-called "zip" file is saved to the PC and renamed with ".odt" extension, the file can be opened correctly by Openoffice.

Any help is appreciated. Thank you!

Former Member
Not what you were looking for? View more on this topic or Ask a question