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Email Response Management!

Hi all,

i want to implement a workflow which creates an Activity after having received an Email in my SAP System. Does anybody has an idea in which way i have to create my workflow?

My problem is not to start the workflow but I don' know how to create an activity inside it!

It seems that the ERMS is the right way for it but I'm not sure....

If anybody have an idea, guide or solution...let me know!

Thanks in advance


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