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Visibility ICWC Inbox

By using authorization objects, I need to restrict the visibility of CRM order transactions.

Most of transactions are service tickets, and some follow up activities.

We have one general sales org, and several service orgs. Changing the main resp.group (partnerfuntion), results in changing the service org.

The idea is to show only service tickets and interaction records that have the same service org. that belongs to the agent.

Now it is required to select on 'My groups', but when leaving this field empty, much more transactions are shown.

I tried to solve this by using auth. object CRM_ORD_OE, but it does not filter ticket. It show also tickets with other serv.orgs.

Any suggestion would be fine. Not the badi regarding auth. check, I'm aware of that one.

Toine.

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