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Support

former_member240483
Contributor
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Hi there,

Could any one tell me what are the areas of the projects we have to concentrate for Support work...i mean when some taking over a support of project in which areas they have to concentrate...

anyone have Exp in support projects,could you please give some inputs.

Regards

Rao

Accepted Solutions (0)

Answers (3)

Answers (3)

Former Member
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first thing you should do in support is to get familiar with all the scenarios,go through all the functional and technical specs and then prepare a visio diagram for all the interfaces,this will help you sort out any issue that might come in.support projects require lots of reading rather than new development so i would say that get familiar with the scenarios as much as possible so that you understand them completely.

after that comes monitoring and troubleshooting for which other experts have mentioned the links

Thanx

Aamir

Former Member
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HI,

For support activity:

Refer the XI troubleshooting guide this will help you.

https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/bd5950ff-0701-0010-a5bc-86d45fd5...

https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/108ba391-e826-2a10-608f-c1769c51...

SLD guide:

https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/652b1f46-0a01-0010-25ae-e7cb07b5...

HTTP error debugging:

/people/krishna.moorthyp/blog/2006/07/23/http-errors-in-xi

Troubleshooting File-to-IDOC Scenario in XI.

/people/venugopalarao.immadisetty/blog/2007/01/24/troubleshooting-file-to-idoc-scenario-in-xi

troubleshooting SOAP:

/people/varadharajan.krishnasamy/blog/2007/01/09/troubleshooting-soap-message--xi

Proxy:

Debugging Inbound Proxy:

/people/stefan.grube/blog/2006/07/28/xi-debug-your-inbound-abap-proxy-implementation

SPROXY not working:

/people/vijaya.kumari2/blog/2006/01/26/how-do-you-activate-abap-proxies

Thanks and Regards,

Chiarag Gohil

Former Member
0 Kudos

Dear Rao,

We are dng the support for the project.

Now we are analyzing the error related with the scenario.

error can be of any type.

So you should have basic knowlege of XI

you should have the knowledge of intregration engine and adapter engine.

you should be able to test mapping.

you should be able to stop start the communicaton channel.

when ever you got some error try to find out it in trace.

there are some basic transactions

SXMB_MONI

SMQ1,SMQ2.SM58,SXMB_MONI_BPE,SXMB_IFR,SMICM,SM49,SXMB_ADM,

and many more...

you first go though all TIBIT series and basic of XML

do the exercises

you can find the all TBIT

This will assure that only one dialog process in the receiving system is consumed at a time.

TBIT40:

https://websmp109.sap-ag.de/~form/ehandler?_APP=00200682500000001337&_EVENT=DISPLAY&COURSE=TBIT40

TBIT41:

https://websmp201.sap-ag.de/~form/ehandler?_APP=00200682500000001337&_EVENT=DISPLAY&COURSE=TBIT41&LA...

TBIT42:

https://websmp206.sap-ag.de/~form/ehandler?_APP=00200682500000001337&_EVENT=DISPLAY&COURSE=TBIT42&LA...

TBIT43:

http://www50.sap.com/useducation/curriculum/course.asp?cid=60161651

TBIT44:

https://websmp102.sap-ag.de/~form/ehandler?_APP=00200682500000001337&_EVENT=DISPLAY&COURSE=TBIT44

**PS: rewards points if useful***

Regards,

Sumit Gupta

Former Member
0 Kudos

Hi Rao,

The areas that you need to concentrate are follows

a) First try to learn End-End process of XI and how is works

b) Should have good knowledge on Intergration Server----


where you moniter the status of your messages

c) Mappings---- Should have knowlege on mappings because the sometimes the errors are related with mappings which you have slove or atleast you have fine the error

I can give some links just follows this and try to work out some excerises in this links which can help you geratly

http://help.sap.com/saphelp_nw04/helpdata/en/14/80243b4a66ae0ce10000000a11402f/frameset.htm

former_member240483
Contributor
0 Kudos

Hi,

With this links i couldnt able to reach TBIT..i am using my OSS id also.

Regards

Rao

Former Member
0 Kudos

Hi Rao,

You can see the whole documentation of SAPXI which stated very clearly .........so try this link

http://help.sap.com/saphelp_nw04/helpdata/en/14/80243b4a66ae0ce10000000a11402f/frameset.htm

Reward with points if helpful

Regards

Sai Ganesh