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Can we create a workflow in Solution Manager for Tester Worklist ?

Hi Friends,

Actually I have a requirement to create a workflow in solution manager.

The requirement is to create a workflow for issue log(tester worklist). As soon as a new issue (support message) is created then the wf should get triggered and send out a mail to the resp. person. It just a sending a mail between issue creater and responsible person.

Can anyone please let me know if we create a wf in Solman or not ? If so please provide me some related buss. obj for that. thanks

Is there any standard workflow (or similar to that) to make it automatic ? Once the message is created then a mail to the responsible person should go.

Grateful to your help.


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