Unable to log in to portal after system copy

[Former Member]

Good day

I have copied my production portal system to a test system. I am using an ECC Abap system as my user store. The portal start successfully and I am able to access the Visual administrator.

I am however unable to log on to the portal. The error I get is "User authentication error".

Below is an extract from the security log:

#1.5#0011259C05FB0054000002F500001B9800043F56F6157AED#1195542635224#/System/Security/Authentication#sap.com/irj#com.sap.engine.services.security.authentication.logincontext#Guest#0##sapsep.sap.lonmin_SEP_32623050#Guest#af93b280973711dc980a0011259c05fb#SAPEngine_Application_Thread[impl:3]_35##0#0#Error#1#com.sap.engine.services.security.authentication.logincontext#Plain###LOGIN.FAILED

User: N/A

Authentication Stack: ticket

Login Module Flag Initialize Login Commit Abort Details

com.sap.security.core.server.jaas.EvaluateTicketLoginModule SUFFICIENT ok false false true

com.sap.security.core.server.jaas.CreateTicketLoginModule SUFFICIENT ok false false true

com.sap.engine.services.security.server.jaas.BasicPasswordLoginModule REQUISITE ok true true true

com.sap.security.core.server.jaas.CreateTicketLoginModule REQUISITE ok true exception true null#

#1.5#0011259C05FB0054000002F700001B9800043F56F61580BC#1195542635240#/System/Security/Audit#sap.com/irj#com.sap.security.core.util.SecurityAudit#Guest#0##sapsep.sap.lonmin_SEP_32623050#Guest#af93b280973711dc980a0011259c05fb#SAPEngine_Application_Thread[impl:3]_35##0#0#Warning#1#com.sap.security.core.util.SecurityAudit#Plain###Guest | LOGIN.ERROR | null | | Login Method=[default], UserID=[oostw], IP Address=[172.27.2.137], Reason=[Access Denied.]#

Please can someone assist.

Thanks

Wilhelm

[Former Member]

Hello!

It looks like your system is configured for ticket authentication. As you did a system copy the SSO-ticket might not be working anymore. If this is the case you need fix the SSO or you need to re-configure your Portal (at least temporarily) to allow other authentication methods (like basic password authentication).

You can configure the order of the authentication methods in VisualAdmin and set the 'levels' (Required/Sufficient/etc.) there as well.

Hope this helps,

Jörg