difference between printing notification letters using f.17 & dunning
Can anybody tell me the difference between printing letters using tc - f.17 and printing the letters using dunning procedure. I have not used f.17anytime, and in my company they print (and send) letters using f.17, to notify the customers about the amount that is due. And as well plz let me know, which is the better method to adopt for sending notification to the customers, who r defaulting the payment
Johan Hol replied
Using F.17either has a disadvantage instead of an advantage.
If you're using the dunning (F150) functionality, per document a dunning history will be saved (dunning level + last dunning date) and for each dunning level you can use different forms.
You don't have this possibility in using the balance confirmation.