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SAP Menu disappeared in GUI 7.10p4 after update from rel.6.20

Hi Guys,

you are my last chance!

I'm going to update the SAP GUI in all our PCs (about 1500) from rel 6.20 to 7.10 Patch 4. Our PCs are WinXP SP2. This is a requirement due to a system upgrade from 4.6c to ECC6.

I made some tests and I'm facing this problem:

in some cases, after the update, I run the GUI, log a userID and the SAP menu is disappeared! (as SAP Menu I mean the tree where you can see also your favorites)

All the other bars are OK but the SAP menu is missed...

I tried logging in with many userIDs but the result is the same.

I'll update the GUI using Tivoli Software Distribution but I'm scared about this problem.

Has anyone faced a same issue?

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