Dunning to Customers through email

[Former Member]

Hi Friends,

I have configureed for dunning it is working fine

and we want to send the dunning letter to the customers through the email

i have provided the email address of the customers in the customer master data

but is there any other setting that should be done so that mail will be sent to customers

Please help

Thanks in advance

[Former Member · Accepted solution]

Hi Srikanth.. the following notes can guid u .. just check step - by - step ....

The follwing note sre also useful for running the dunning programme

This information may useful to u for dunning...

The dunning wizard enables you to create and send letters to customers that have not paid their debts within a given time range and to remind them of their overdue payments.

In addition, the dunning wizard keeps track of a customer's "payment behavior" in the database to deliver this important information to appropriate organizations.

The dunning wizard considers the following transactions and documents:

1.Open A/R invoices (including partially paid and partially credited)

2.A/R credit memos

3.Manual journal entries with at least one row posted to a customer

4.Opening and closing balance transactions

5.Incoming payments

To access the wizard, choose Sales - A/R Dunning Wizard.

Prerequisites:

To run the Dunning Wizard, you have defined the dunning levels and the dunning terms as follows:

You have defined the dunning levels by choosing Administration > Setup Business Partners > Dunning Levels.

2. You have defined dunning terms in Administration > Setup> Business Partners > Dunning Terms. The dunning terms are based on dunning levels, and contain parameters and values required for the dunning process run.

You have defined the default dunning terms in Administration > General Settings > BP tab > Default Cust. Dunning Terms.

You have defined dunning terms for customers. (Choose Business Partners Business Partner Master Data Payment Terms tab Dunning Term field.)

You have used the following options to exclude any relevant A/R invoices from the dunning process:

? To exclude a specific invoice, display it before you run the wizard. On the Logistic stab, select Block Dunning Letters. You can deselect the option later to include the invoice in the future dunning process.

? To exclude all invoices created for a specific customer from the dunning process, display the Business Partner Master Data record for that customer. On the Accounting tab, select Block Dunning Letters.

Process:

You choose Sales - A/R > Dunning Wizard

and follow the steps listed below. In each step you choose Next to proceed to the next step of the Dunning Wizard, choose Back to return to the previous step, or choose Cancel to cancel the Dunning Wizard creation

Step 1: Wizard Options. You select whether to run a new Dunning Wizard or to load a saved one.

Step 2: General Parameters. In this window, you modify a name of the default Dunning Wizard and choose a dunning level.

Step 3: Business Partners - Selection Criteria. You choose a range of customer codes for the Dunning Wizard.

Step 4: Document Parameters. In this window, you enter the range of the posting dates to include in the Dunning Wizard. In addition, select the relevant document types.

Step 5: Recommendation Report. In this window, you enter a new due date and select invoices that are included in the Dunning Wizard for each customer.

Step 6: Processing. In this window, you select one of the following options to process the Dunning Wizard:

? Save Selection Parameters and Exit

? Save Recommendation Report as Draft and Exit

? Print Dunning Letter and Exit Result:

If you print dunning letters, SAP Business One creates the dunning letters and saves the dunning run. In addition, the dunning level and the last date of the dunning letter are updated for invoices included in the dunning run. When a dunning letter is created for a customer, the business partner master data record is updated. On the Accounting tab, the Dunning Date field displays the date on which the dunning letters were created for the last time.

To view the history of dunning letters and the list of all invoices, choose Business Partners > Business Partners Reports > Dunning History Report.

Assign points..

Tahnk u

Dasharathi

[Former Member]

Thanks a lot

[Former Member]

I hope the replies will help me a lot

thank you very much for the replies

[Former Member]

You need to have e mail configured in t code SCOT, and you need to make sure e mails can go outside our your system, so there is nothing in there with specific e mail addresses.

You then need to get the ABAP'er to look at the code and when it looks at the printing of the letters the e mail output type needs to be selected.