require information on CRM module

[Former Member]

Hi Gurus,

I got a requirement on data migration in CRM module.This is the first

time i am working with CRM module and i am not aware with CRM module.

Please provide some data with which i can understand the basic scenario

of CRM module and some material which helps for data migration in CRM

module.

Points will be rewarded.

Regards,

Sonali.

[Former Member]

Hi

Check these links.

http://www.sap.com/solutions/business-suite/crm/index.epx

http://help.sap.com/saphelp_crm40/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm

http://searchsap.techtarget.com/generic/0,295582,sid21_gci1149410,00.htm

Regards

Anji

[Former Member]

Hi

Refer this link:

<u>http://msdn2.microsoft.com/en-us/library/ms936679.aspx</u>

Thanks

Vasudha

[Former Member]

Dear Sonali,

Pls find the following links. The three main areas in CRM are Sales, Service and Marketting.

http://help.sap.com/bp_crmv250/CRM_DE/index.htm

https://websmp108.sap-ag.de/rkt-crm

http://help.sap.com/saphelp_crm50/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm

http://www.sap.com/solutions/business-suite/crm/index.epx

Also pls find the link for Analytics:

The main 3 analytics in CRM are Sales Analytics:

http://help.sap.com/saphelp_crm50/helpdata/en/40/fad93f2e93f106e10000000a1550b0/frameset.htm

Service Analytics:

http://help.sap.com/saphelp_crm50/helpdata/en/f1/9dfb3b699bde74e10000000a114084/frameset.htm

Marketing Analytics:

http://help.sap.com/saphelp_crm50/helpdata/en/be/92fb3b28904f73e10000000a114084/frameset.htm

By the way which version of CRM are you going to use? 5.0, 5.1 or 5.2.

<b><b>Data Migration:</b></b>

In data Migration perspective you have to first identify which are the objects you are going to migrate like Contracts, Assets, Business Partner etc and based on that you have to finalize the strategy and approch (whether to use BAPI/Batch Input/Direct Input). Mostly LSMW is used. The steps are:

&#61656; Identification of Stake Holders

&#61656; Identification of Target data requirement

&#61656; Identification of Source data

&#61656; Finalizing the solution architecture (whether you will be using any intermediate staging env or not and whether to use an ETL tool for that)

&#61656; Mapping of source to target

&#61656; Resolution of data gaps

&#61656; Preparation of test plan and data

&#61656; Development

&#61656; Integration Testing

&#61656; Volume testing

&#61656; Production Load

Once you finalize the object to be migrated can think about the strategy for each. Business partner must be there.

Few assumption/important points for Business Partner:

-> All the relevant BP role types are defined in both CRM and R/3

-> All the necessary configuration (such as Bank Master, number range, etc.) on either CRM and R/3 side and middleware between CRM and R/3 is complete for correct flow of BP data from CRM to R/3

-> To accommodate this, SAP CRM needs to be configured to take the external number assignment for migrating Business Partner purpose

->If Business Agreement is there, once Business agreement is created on the CRM side, a Contract Account is created on the R/3 side. This part happens as part of normal middleware configuration.

Pls find the following helpful links with respect to Data Migration:

http://help.sap.com/saphelp_46c/helpdata/en/2e/9e4638a28b2763e10000009b38f8cf/frameset.htm

http://help.sap.com/erp2005_ehp_02/helpdata/en/78/9de93a4295ac61e10000000a114084/frameset.htm

http://help.sap.com/erp2005_ehp_02/helpdata/en/38/532640632cec01e10000000a155106/frameset.htm

http://www.sap.com/solutions/pdf/BWP_Accelerated_Data_Migration.pdf

Thanks,

Atin

<b><b>Reward points if it helps.</b></b>