Disappearance of alert message from alert inbox
We are using XI 7.0, We have configure alerts for many of our scenario and it is working good. Whenever messages is failed in IE or AE we get an alert in our alert inbox in RWB and for MS outlook. But I observed that alert messages disappear from alert inbox in RWB after the expiry date of the alert message.
I would like to know why my messages are disappearing from alert inbox in RWB after the expiry date? Do we need to do any setting in the system to keep the alert messages in the alert inbox of RWB after the expirty date of message?
Any helpful input is appreciated.
Bhavesh Kantilal replied
Well it makes to clear the alert inbox by having a expiry time but if you do not want one, set the Expiry time in ALRTCATDEF for your alert category to a high value.
This is explained here,
<i> In the Expiry Time in Min. field, you can enter a life span for alerts of this category if the alerts will no longer be relevant after a specific period of time. If the expiry time elapses, the alert is removed from the alert inbox and is no longer delivered using any other channel.
Expiry times can be derived from various sources. Priority is given first to the data provided by the triggering application, second to the BAdI ALERT_EXP_DATE, and third to this field in the alert category definition. If none is found in any of these sources, the default expiry of 31.12.2099 applies.</i>