create support desk message through "Help"

[Former Member]

Dear friends,

I am creating support desk message in my Sol Man system through "Help" menu. At that time, system automatically calling transaction type "SLF1".

Now i have created the new transaction type "ZZSL" by copying from SLF1.

Now i want the system to call the new transaction type "ZZSL", when i create a support ticket through "Help".

How to enable this?

Please guide me on this.

Regadrs

Senthil

[Former Member]

hey Senthil,

1) Execute sppfcadm

2) On application for customizing click DNO_NOTIF

3) And then Customizing and configuration screen, click Define Actions prof and actions.

4)double click action profile SLFN0001_STANDARD_DNO.

5)then double click on action SLFN0001_STANDARD_DNO_CRM.

6) then click on processing types on the left.

7)Now edit the screen below called as settings on method call.

8)For process_type the intial value should be "ZZSL".

This should solve your problem.

Please reward for usefull answer.

Regards,

Anand.

[Former Member]

Dear Anand,

Thank you for the reply. But this one will work, if i create a support desk message through t.code NOTIF_CREATE.

But i am NOT creating the support desk message through the transaction NOTIF_CREATE.

I think you are of aware of creating the support desk message through "Help" menu.

At that time i want to link transaction type "ZZSL".

or..can u give u mail ID ..i will send the screen shots

Senthil

[Former Member]

hey Senthil,

The action i mentioned is responsible for creating a CRM transaction from the basis notification..

Just try creating msg from help-> create support msg and let me know.

please reward points for usefull answer.

Regards,

Anand.

[Former Member]

Dear Anand,

I have done the configuration as u said. But if i create a support desk message from "Help" still it is referring to SLF1 only. It is NOT referring ZZSL transaction type.

R u meaning that, if i create a support desk message from NOTIF_CREATE transaction, the above configuration will consider the new custom transaction type ZZSL?

Regards

Senthil