CRM Certification - CR410

[Former Member]

I am planning to give C_CR410_50 certification in SAP CRM. Can anybody guide whether questions covered for this exam are from CR410 material only or do we need to refer to other material also like CR400, CR300, CR100 etc.

Also, what is the passing score required for this certification.

Thanks and regards,

Deepak

[Former Member]

hi

cr410 related with tele sales, tele marketing, tele service so you must be aware of basics of

marketing , sales, process, service process CR410 is the only one kind of channel for marketing, sales, service

internet, mobile, f2f sms, are the other channels bettwer to have a knowledge of sap crm architecture and sales, service, marketing through tele process

Reward if helpful

Venkat

[Former Member]

please click on this link.

it may help you,

http://www.sap.com/services/education/certification/certroles/applications.epx

click on the (6th one from the top)

SAP Certified Application Associate – CRM Telesales with SAP CRM 2005 .

Reward points if it helps.

Yaswanth.K

[Former Member]

Hi Deepak,

Please focus on

1)Architecture and technology

2)Agent Functions and operating the IC

3)Creating Icprofiles

4)Confuguring Components(Navbar, Transactiona Launcher)

5)Ic manager Portal(Dash board,call lists,Interactive scripting etc)

is all you need to get through the exam.

regards,

Muralidhar Prasad.C

[Former Member]

Thanks Muralidhar. It means that reading CR410 is enough to clear the certification exams. Secondly, can you kindly let me know what is the passing score for this exam.

Thanks and regards,

Deepak

[Former Member]

Hi Deepak,

I don't think only CR410 is enough. Pls go through the following link:

http://www.sap.com/services/education/catalog/certificationtest.epx?context=FFC760B8923D16BB5150DAE6...

Regarding your 2nd question , SAP does not dislose the pass mark. It's generally 70% except the new dimension products for which it's 60%.

Thanks and Regards,

Atin

<b><b>Reward points if it helps.</b></b>