SLA Configuration.

[raguraman_c]

Hi,

I need to setup SLA for my SLFN messages. I am using SOLMAN 3.2 any documents with screenshots would be much helpful. Also please let me know how to maintain sold-party determination.

What is the relation between Service Contract (SLFV) and Support Message (SLFN)

Points gauranteed. Please help. Urgent.

--Ragu

[Former Member · Accepted solution]

Hey Ragu,

I had sent the doc at cmragu@gmail.com.

Reward for usefull posts.

Regards,

Anand

[Former Member · Accepted solution]

Hi Anand,

if this document contains information about advanced sold-to party determination please send it also to "christoph.schuhwerk@wolke7.net"

Thanks

Christoph

Edited by: Christoph Schuhwerk on Dec 18, 2007 5:29 PM

[Former Member · Accepted solution]

How about a place where we can publish these docs and download them as I also need them (paulvn.za@gmail.com)

[Former Member · Accepted solution]

Hi!

I am looking for suitable SLA- and Service Desk-documentation.

The following information is of great interest for me:

- automatic assigmenent of products with SLA to service desk mesages

- Customizing service Desk

Can some one share the docu and send to sdnuser007atyahoo.de ?

I could sent back my own documentation

Thank you verx much!

regards

Thom

[Former Member · Accepted solution]

Hi Anand

Could you please forward the SLA configuration document. my id myneni7 at yahoo dot com

thanks

[Former Member]

Hi Raghu,

I am looking for Configuring the SLA in SolMan. Service Desk is already there.

Would be great help if you please mail the document.

Regards,

Suchit Malia

[Former Member]

Hi

Can anyone help or guide me how to setup SLA for service desk, is is possible to determine how many minutes / hours a ticket have been open and is is possible to set a ticket "on hold" and the counter will stop for a while?

Any suggestions or documents are very much welcome to daniel.norstrom@gmail.com

Thanks in advance

Daniel

[Former Member]

Hi Everyone

I have made the support desk setup for version 4.0, and I need to configure SLA too, need your help, pls send me configuration guide to my mailing id: aftab.khan.sap@gmail.com

Regards

Aftab

[Former Member]

Dear Anand/Ragu,

Can you please send the doc to me also.

prakhar.alld@gmail.com

Thanks a lot in advance.

Edited by: Prakhar Saxena on Dec 19, 2007 10:54 AM

[Former Member]

Dear All,

I am working on SOLMAN 4.0 service desk ......How to configure SLA for service desk....Plz suggest.Plz send doc. to this ID pavanreddys.m@gmailcom

Regards,

Pavan.