SAP CCS Contact Center Simulator, shows ringing in CSS but not on IC
On CRM 5.0 I can make myself being ready or not ready in the IC for CTI.
In the advanced tab on the IC I simulate a phone call to myself & I can see it showing my phone is ringing. But the IC is not showing me a call coming in. If I try to "Accept" anyway I get an error message >> You must be in an active contact in order to use this function
Any idea why I don't see the call coming in? The CSS shows my phone as 15550001, where is this set? as it is not on my BP or user id?