Leave Request Task TS12300097: Status is not changed
For the ESS version Leave Request, we are using a copy of standard workflow WS12300111.
When applying leave, the workflow template is triggered and processed to task TS12300097. In this task, we use customized rule to find agent.
In Universal Worklist, we can do the approval process and after approved, the leave requests status is changed. But the problem is the approval task is still in the UWL, status is still new and the workflow template gets stuck at this step.
The description of TS12300097 said: Once you have processed the request, the work item will automatically be set to "completed." automatically be set to "completed."
And we can not find out why our leave request is not behave like that. Please kindly advise the possible reason.
Thanks a lot!